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Elements and Performance Criteria

1. Facilitate the development of process and competitive systems and practices knowledge
   • Ensure necessary technical documentation and information about the process and competitive systems and practices is available.
   • Assist and mentor others in accessing information.
   • Identify work activities which may inhibit the ongoing development of competitive systems and practices skills and knowledge of others.
   • Arrange for the provision of workforce development and training for self and others, as appropriate.
   • Encourage others to apply technical knowledge to the improvement process.
2. Facilitate commitment to efficiency improvements
   • Ensure budgets, operating procedures and other related documentation is available.
   • Assist others to apply this information to their work responsibilities.
   • Encourage the identification of waste.
   • Encourage an environment where efficiency improvements are recommended by fellow employees.
3. Encourage a competitive systems and practices approach to work
   • Encourage and, where necessary, develop communications between specialists and work group members.
   • Lead development of strategies to monitor and deal with identified waste issues.
   • Resource and encourage other employees to identify and take action on potential problems.
   • Arrange for workforce development and training for self and others, as required, in relevant competitive systems and practice procedures and techniques.
   • Guide others in relating identified problems to the maintenance strategy, and developing any required changes, to ensure awareness, learning and commitment.
4. Implement process and organisation improvements
   • Plan the implementation of work group suggestions and externally suggested improvements.
   • Facilitate commitment to, and involvement in, the implementation planning of improvements and to follow improvements to their conclusion.
   • Encourage the application of the 'plan, do, measure, improve, control' approach to the job.
   • Arrange for workforce development and training, as required, to facilitate continued involvement by others in improvement processes.
   • Involve work group and other key personnel in identification of skill needs and means of skills acquisition to fill any identified gaps.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Competitive systems and practices include one or more of:	lean operations agile operations preventative and predictive maintenance approaches statistical process control systems, including six sigma and three sigma Just in Time (JIT), kanban and other pull-related operations control systems supply, value, and demand chain monitoring and analysis 5S continuous improvement (kaizen) breakthrough improvement (kaizen blitz) cause/effect diagrams overall equipment effectiveness (OEE) takt time process mapping problem solving run charts standard procedures current reality tree.
Budgets include one or more of:	financial time materials/products other business plans which are relevant to the team and the work area.
Categories of waste include one or more of:	excess production and early production delays movement and transport poor process design inventory inefficient performance of a process making defective items activities which do not yield any benefit to the organisation or any benefit to the organisations customers.
Key reliability issues include one or more of:	cleanliness poor lubrication incorrect adjustment poor training and instructions for employees.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for three (3) or more organisation improvements which include the facilitation of competitive systems and practices, to:

identify processes and products of the organisation and work area

analyse future skill development needs of work group

mentor effectively in a one-on-one situation

facilitate communication between work group and external competitive systems and practices specialists and managers

lead work group in identifying efficiency improvements and elimination of waste.

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Knowledge Evidence

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

information technology systems used in the organisation

features of competitive operational practices in own work area

monitoring and data gathering systems in work area (e.g. SCADA, ERP and MRP)

methods of gathering data against key performance indicators (KPIs)

facilitation techniques to encourage work group development and improvement.

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